Last updated: September 6, 2025
At CloutPilot, we are committed to providing exceptional service and ensuring customer satisfaction. This refund policy outlines the conditions under which refunds may be granted, in compliance with Belgian law, EU consumer protection regulations, and our commitment to fair business practices.
Refunds may be granted under specific circumstances outlined in this policy. All refund requests are evaluated on a case-by-case basis, taking into account the reason for the request, usage of the service, and applicable consumer protection laws.
Approved refunds are typically processed within 5-10 business days of approval. The actual time for funds to appear in your account may vary depending on your payment method and financial institution, usually taking 3-5 additional business days.
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, alternative arrangements may be made on a case-by-case basis.
Refunds are processed in the original currency of payment. Transaction fees charged by payment processors or banks are typically non-refundable, though exceptions may apply in cases where we are at fault for service issues.
New users may be eligible for a free trial period as advertised on our website. During this trial period, you can cancel your subscription without any charges. The trial period terms are clearly communicated during sign-up.
If you cancel your subscription within the first 14 days of your initial paid subscription and have used the service minimally, you may be eligible for a prorated refund. This applies only to first-time subscribers and is subject to our assessment of service usage.
If you experience significant technical issues or service quality problems that substantially prevent you from using CloutPilot as intended, and these issues cannot be resolved within a reasonable timeframe, you may be eligible for a partial or full refund.
Refunds may be granted in the following technical scenarios:
If you are charged incorrectly due to billing system errors, duplicate transactions, or unauthorized charges, we will provide a full refund of the erroneous amount. This includes situations where:
If we discontinue the CloutPilot service or significantly reduce functionality, active subscribers will be entitled to a prorated refund for the unused portion of their subscription period, calculated from the date of service discontinuation.
In cases where extraordinary circumstances beyond our control prevent service delivery for extended periods (natural disasters, government actions, major infrastructure failures), prorated refunds may be provided for affected periods.
Refunds are generally not provided for issues beyond our control, including:
Refunds are typically not granted for:
Simple change of mind after the initial subscription period is generally not grounds for refund, except where consumer protection laws require otherwise. We encourage users to take advantage of trial periods and thoroughly evaluate the service before committing to paid subscriptions.
Monthly or annual subscriptions are generally non-refundable for partial usage periods, as the service remains available for the entire subscription term. However, exceptional circumstances may be considered.
As a Belgian company, we comply with EU consumer protection directives. EU consumers may have additional rights under local consumer protection laws, including withdrawal rights for distance contracts and protection against unfair commercial practices.
Under EU distance selling regulations, consumers may have the right to cancel digital service contracts within 14 days, provided the service has not been fully performed with the consumer's prior express consent and acknowledgment of the loss of withdrawal rights.
Belgian consumers are protected under the Belgian Consumer Code (Code de droit économique). This may provide additional protections beyond this refund policy, including rights related to conformity of digital services and warranty provisions.
If you are unsatisfied with our refund decision, EU consumers may access alternative dispute resolution mechanisms or contact their local consumer protection authorities. We are committed to resolving disputes amicably and in accordance with applicable law.
To request a refund, please follow these steps:
To process your refund request efficiently, please provide:
Our support team will review your refund request within 2-3 business days of receipt. We may request additional information or attempt to resolve underlying issues before processing any refund. All decisions are made fairly and in accordance with this policy.
If your initial refund request is declined and you believe the decision was made in error, you may request a review by contacting our support team with additional information or escalating the matter to our management team.
Business and enterprise customers may have different refund terms as specified in their individual contracts or agreements. Such terms take precedence over this general refund policy where applicable.
Refunds for promotional prices, discounted subscriptions, or special offers are calculated based on the amount actually paid, not the regular subscription price. Promotional terms may include additional refund restrictions.
Refunds for subscriptions purchased as gifts or through third-party platforms (app stores, resellers) are subject to the refund policies of those platforms in addition to our own policy.
In cases where only certain features or services are affected, we may provide partial refunds or service credits proportional to the impact on your subscription value.
We may update this refund policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Material changes will be communicated to active subscribers via email or prominent notice on our website.
If you have an active subscription when this policy is updated, refund requests will be evaluated under the policy terms that were in effect at the time of your most recent subscription purchase, unless the new terms are more favorable to you.
This policy is designed to comply with Belgian law and EU regulations. If any provision conflicts with mandatory consumer protection laws, the legal requirements will take precedence.
For all refund-related inquiries, please contact our customer support team through the official channels available on our website. We are committed to providing prompt, professional responses to all refund requests and questions about this policy.
We strive to respond to all refund inquiries within 24-48 hours during business days. Complex cases may require additional investigation time, but we will keep you informed of the status throughout the process.
If you are unable to resolve a refund dispute directly with us, you may contact relevant consumer protection authorities:
Belgium: Federal Public Service Economy - Consumer Mediation Service
EU: European Consumer Centre (ECC) in your country
Online: EU Online Dispute Resolution Platform (ec.europa.eu/consumers/odr)
Our refund policy is designed to be fair, transparent, and compliant with applicable laws while protecting both customer interests and business sustainability. We believe in treating our customers fairly and resolving disputes amicably whenever possible.
We are committed to providing high-quality automation services and will work diligently to resolve any service issues before considering refunds. Our goal is to ensure every customer receives value from their CloutPilot subscription.
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